Refund and Returns Policy
Refund & Return Policy
 Our website address is: https://gracruxpharma.com
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Thank you for shopping at gracruxpharma.com. We want you to be satisfied with your purchase, and we have outlined our refund and return policy below. By making a purchase on our website/app, you agree to the terms of this policy.
Refunds
We offer refunds for eligible products within 7 days from the date of purchase. To be eligible for a refund, the following conditions must be met:
The item must be unused, in the same condition as when you received it, and in its original packaging.
You must provide proof of purchase, such as an order number or receipt.
Certain products, such as personalized or custom-made items, may not be eligible for a refund unless they are defective or damaged.
Returns
If you wish to return an item, please follow these steps:
Contact our customer support team within 7 days of receiving the item to initiate the return process. Provide them with your order details and reasons for the return.
Our customer support team will provide you with instructions on how to return the item. You may be responsible for covering the return shipping costs unless the item is defective or damaged.
Once we receive the returned item and verify its condition, we will process your refund. Please note that it may take 7 days for the refund to appear in your original payment method.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or variation, please follow the return process mentioned above and place a new order for the desired item.
Exceptions and Special Circumstances
Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or provide a refund, depending on the availability of the product.
Final Sale Items: Certain items marked as “final sale” or “non-returnable” are not eligible for refunds unless they are defective or damaged upon arrival.
Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at admin@gracruxphamar.com We will be happy to assist you.
Remember to review and customize the content to align with your specific refund and return processes. It’s important to be transparent and clear about your policies to avoid misunderstandings and provide a positive customer experience. If you have any specific legal requirements or concerns, it’s advisable to consult with legal professionals to ensure compliance with applicable laws and regulations.
